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FAQs
Frequently Asked Questions
Find answers to common questions
General
What is BookMarket?
How do I create an account?
Is registration mandatory?
Are there any free books available?
Purchases & Payments
What payment methods do you accept?
Is my payment information secure?
Why was my payment declined?
Will I receive a receipt?
Can I pay later or use installments?
Downloads & Access
How do I download a book?
How many times can I download a book?
What if my download fails?
Can I download books on mobile?
What format are the books in?
Where can I find my downloaded books?
Refunds & Cancellations
Can I get a refund?
How do I request a refund?
How long does refund take?
Can I exchange a book?
Technical Issues
The PDF won't open. What should I do?
I forgot my password. How do I reset it?
Why can't I see my purchased books?
The website is not loading properly
Account & Privacy
How do I change my email address?
Can I delete my account?
How is my personal information protected?
Can I share my account with others?
Books & Content
How often do you add new books?
Can I request a specific book?
Are the books in English only?
Can I preview books before buying?
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